Drive donations, sales and profits of the ReStore to further the local affiliate mission.
Establish and maintain a culture of safety and accountability.
Understand and communicate to the ReStore and Affiliate Leadership team the Key Performance Metrics for all ReStore operations and how they relate/contribute to positive customer experience and high-quality operations.
Meet or exceed monthly and annual revenue goals.
Create an annual operation plan for the ReStore to identify significant projects to be completed, with a concentration on increasing community impact, visibility, sales, and community engagement opportunities.
Make data-informed decisions for the retail operation
Develop and manage a comprehensive annual ReStore budget.
Provide accurate accounting records of revenues and expenses as required or requested.
Support scheduling and payroll approval, which seeks efficiency and safety.
Approve, ensure accurate coding, and submit payable invoices on a timely basis. Communicate questionable invoices to the finance team and ensure expenditures are within acceptable limits.
Implement and monitor systems for daily cash transactions and deposits.
Ensure Habitat’s investment is protected with regular maintenance and reserves in place.
Use data to inform optimal retail practices
Present reports from ThriftCart of designated activities, including but not limited to: sales, expenses, purchased product tracking, and other areas of interest to the Senior Leadership team or Board.
Use data on successful inventory to procure targeted purchased items and closely monitor the margins of these products.
Promptly inform the senior leadership team of all relevant operational and financial matters.
Support the leadership team in the following ways:
Training and leading staff in outstanding service to customers, donors, volunteers, and others.
Hiring, training, onboarding, and managing the ReStore team, following relevant personnel and safety policies, and ensuring staff is well-versed so that all policies and practices are understood and adhered to.
Ensure all staff understand and can effectively communicate Habitat for Humanity's work locally to members of the public.
Evaluate, recognize, and reward staff performance. When required, work with designated affiliate functions to address policy violations, including safety, poor job performance or misconduct in a timely and appropriate manner.
Create a process for completing all staff reviews annually each January
Expand staff focus to include volunteer coordination as a key component of ReStore work.
Participate in developing and implementing an annual marketing plan for the ReStore inclusive of ongoing advertising, social media, website updates etc.
The Director implements and drives programs and outreach, providing sustained network development to expand the scope of the Habitat ReStore activities to develop long-term, collaborative relationships with community-based trade/business groups, general contractors, businesses, and civic organizations.
The focus of relationship building is to increase donations, refine reclamation practices, expand educational opportunities for the public, and grow the volunteer and customer base.
Involvement in national conversations with other ReStores to understand the opportunities and challenges facing others within the industry on a limited basis.
3+ years of retail or thrift management experience
Excellent customer service and communication skills (verbal and written)
Provide accurate accounting records of revenues and expenses as required or requested.
Proficient with Google Suite and Microsoft Office Suite products (Excel & Word), plus computer operation tasks
Skill and ability to communicate with a diverse range of ethnic and economic demographics
A history of successfully adapting to rapidly changing conditions with unexpected shifts in priorities.
Accuracy, detail-oriented & organized
Excellent critical thinking and problem-solving skills
Prior work with budget preparation and management
Preferred:
Bi-lingual (English and Spanish)
Prior non-profit experience
Knowledge of construction language
Degree in business or management (and/or the equivalent professional level experience in a related field)
Public speaking
Ability to safely lift and position up to 50 lbs. The position entails regular bending, kneeling, reaching, and active movement throughout the day to assist customers.
Ability to work with minimum supervision
Valid driver’s license required, clean driving record, ability to travel in adverse weather conditions
Health Insurance
Dental & Vision Insurance
Paid Time Off
Employee Discount
Retirement Plan
